Students and Parents FAQ's

Misericordia University's Information Technology Department is committed to supporting the learning experience for MU students. The university takes pride in providing excellent student services and support that meets or exceeds that of other institutions. Here are some commonly asked questions about IT at Misericordia University. Feel free to contact us directly with any other detailed questions. Also visit our Technology on Campus page for a list of our computer labs, classrooms and wireless access points.


Q: What is the myMU Portal?

A: myMU is Misericordia University's campus portal which provides access to online information and services throughout the university community. It is a customizable web site that allows users to organize and enhance access to web-based information.

Q: What is Blackboard?

A: Blackboard Learn 9.1 is the course management system at Misericordia University. Blackboard facilitates teaching and learning in an online format. Blackboard provides discussion and chat areas, online whiteboard, quizzes, Web links, and other multimedia. All online courses are conducted on Blackboard, and many face to face classes use it to provide file access, communication, quizzes and tests, and assignment uploading.

The following browsers and their versions are compatible with Blackboard 9.1:

On Windows 7 and 8: Internet Explorer 8.0 (or higher), Firefox 35 (or higher), or Google Chrome

On Windows 10: Firefox 35 (or higher) or Google Chrome

On Mac OS X: Firefox 35 (or later), Safari 6 (or later)

Adobe Flash Player and updated Java are required on all browsers. Updates available at http://java.com/en/download/index.jsp

If you have questions please contact the Student Help Desk at (570)-674-8087 or email, restech@misericordia.edu

Q: What is Adobe Connect

Connect is a web-conferencing solution that Misericordia uses to conduct live and recorded classes over the Internet. Connect allows your instructors to show documents, talk and show their webcams, and let you talk or show your webcam. For best results please use headphones to listen or a headset with mic to listen and talk.

It uses the Flash player that is already installed on most computers, available for no charge at: http://get.adobe.com/flashplayer/

Misericordia University Online Learning Technical Specifications Sept 2013

Minimum Recommended Notes
Internet Connection Speed 56K Dialup Broadband (DSL, Cable, T1) Broadband minimum if instructor plans heavy use of Connect or videos.
Audio/Visual Hardware Soundcard w/mic and headphones headset, webcam Headphones stop echo and feedback in Connect
Windows
Operating System XP 7 Windows 8 not recommended
Processor 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
RAM 1GB 3GB 128MB of graphics memory
Browsers Internet Explorer 7.0 or later, Mozilla Firefox 17 or later, Google Chrome Firefox or Chrome current version Not Supported AOL, Opera, Safari

Internet Explorer 7.0 Internet Explorer 9.0
Java Java v.6+ (1.6) Java v.7
Mac OSX
Operating System OSX 10.6 OSX 10.7 or later
Processor Intel® Core™2 Duo 1.83 GHz Intel I3 or greater
RAM 512 MB 2GB
Browsers Firefox 3.0, Safari 5 Firefox (current), Safari 6 Not Supported AOL, Opera, IE
Java 6+ (1.6) 7

Other configurations may work but have not been tested, please consult the IT Help Desk for more info.

Suggested Webcams
Logitech QuickCam Connect (PC)
Logitech QuickCam Communicate STX (PC)
Logitech QuickCam Vision Pro (Mac)
iSight Camera (built into most modern Macs)

Suggested Headsets
Logitech ClearChat Style (PC)
Logitech ClearChat Pro USB (Mac or PC)

Q: What is the standard PC configuration?

A: Processor: 2.0 - 2.5 GHz Processor
Memory: 4 GB of memory or higher
Hard Disk: 500gb-1TB (desktop), 750gb or higher (laptop)
Network: 10/100 Ethernet Card; wireless g or n
Removable Storage Drives: CD-RW/DVD+RW or CD-RW/DVD-ROM combo
Operating System: Windows (7, 8.1, or 10) OSX Mavericks or higher.
Productivity Software: For Windows or Apple; Microsoft Office 2010, 2013, 2016 or Office 365.
Internet Browser: Microsoft Internet Explorer, Firefox, or Google Chrome.

Antivirus: Microsoft Security Essentials, Windows Defender (on Windows 8.1 or 10), Norton, or Trend Micro Titanium.

NOTE: Students should only install one antivirus program on their computer.Multiple antivirus programs can cause issues with your computer.

Q: What software do I need on campus?

A: Every student is required to have one of the allowed anti-virus programs installed (Microsoft Security Essentials, Windows Defender (Windows 8.1 or 10), Norton, or Trend Micro Titanium in order to connect to the University network. Each student is suggested to have productivity software such as Microsoft Office for PC or Mac. Students are eligible to receive Microsoft Office 365 for PC or Mac, for as long as they are a student (monitored by Microsoft). Eligibility is based on students possessing a valid myMU account. Please contact the I.T. Student Helpdesk if you have any questions.

Q: Where can I get help in the labs?

A: For all issues there are professional staff and work study students available to answer your questions. Contact information is posted in each lab.

Q. Student Printing in public labs?

A: We have moved to be a more ecologically sound campus. By making everyone more conscious of paper consumption we hope to minimize waste and promote conservation. Students receive 300 sheets at no charge at the beginning of the fall and spring semesters. Any sheets remaining from the fall semester free quota will not carry over to the spring semester. Once a student runs out of their free quota they are required to purchase a minimum of 100 sheets for $3.00 to continue printing. Any purchased sheets will remain on the student's account until they are used. No refunds will be given for unused sheets.

Students using monochrome printers(black ink only) will have 1 sheet deducted from their available sheets.

New to the Spring 2016 semester is a color laser printer available on the 2nd floor of the library.

Students using the color printer will have 5 sheets deducted from their quota while printing in color and 3 for black ink only pages. Keep in mind that any color on a printed page will result in a 5 sheet reduction. A document that has both color and black ink only pages will be charged by the page. For example a 3 page document with color on one page and black ink only on the other 2 will cost the students 11 sheets (5+3+3).

For more information sign on to myMU and go to the Information Technology link under the Student Life tab. Then below IT Documents click on Printing FAQ (Saving Sheets).

Q: Why is the Internet slow?

A: During peak times the university's network can experience congestion. The more people that are on the network, the slower your response time will be. Also, the Network Department prioritizes the bandwidth to individual websites to insure educational sites are given higher priority. Along with this, computer viruses also take a toll on this issue. When people move from a home network to a university network, which supports many more users, there is a much greater risk that your computer will be targeted by a virus. The virus then takes up network resources that would otherwise be available for students.

Please contact the I.T. Student Helpdesk (extension 8087 or off campus 570-674-8087) to report any issues or the appearance of slow Internet so it can be addressed as quickly as possible.

Q: I have my own computer can I get support?

A: The I.T. Student Helpdesk provides assistance with issues student may have with, including (computer, network, myMU, e-mail, Blackboard (first line), cable television, and phone support). The office is located on the ground floor of Mercy Hall room 23. During the Fall and Spring academic semesters hours of operation are:

Monday – Thursday 9:00AM – 8:30PM*

Friday 9:00AM – 6:30PM*

Saturday11:00AM – 4:00PM*

Sunday Noon – 4:00PM*

*Hours maybe effected based on student staffing.

The I.T. Student Helpdesk can be contact via phone at 570-674-8087 or email at restech@misericordia.edu.

Summer hours are announced at the close of the Spring Semester. It is the goal of the I.T. Student Helpdesk to align the hours with student needs.

Q. What technology should I bring and not bring to campus as a resident student?

Bring:

  • Peripherals (monitor, keyboard, mouse speakers, etc.)
  • Office Productivity software (Microsoft Office)
  • Original system restore disks for your computer (These disks either come with your computer or the manufacturer require you make your own restore disks. If so, make sure to create these disks when you get your computer)
  • Television and coaxial cable (minimum 10 feet),
  • An up-to-date Antivirus program: We currently support Microsoft Security Essentials, Windows Defender (windows 8, 8.1), Norton and Trend Micro Titanium.
  • Cat-6 Ethernet cable for internet access (can be found in the University bookstore or from retail stores) or a wireless card (802.11n)
  • Surge protectors/extensions/multipliers.
  • Flash Drive, external hard drive.

Do not Bring:

  • Routers, switches, splitters, access points, wireless printers or any other network devices are not permitted on campus. This is against University Policy and offenders may have Internet privileges etc. revoked.

Q: How can I help keep my computer safe, secure and less vulnerable to attacks?

A: The I.T. Networking Group has implemented the Cisco ISE software to aid in the safety of the student network. Students should ensure that their antivirus program is up-to-date as well as the patches to their operating system.Students are also suggested to Install Malwarebytes, Anti-malware and ensure it is up-to-date.Students are suggested to run weekly scans of both Malwarebytes and your antivirus program against your computer to address any issues.If a student has any concerns or notices that their computer is runner slower/has issues they should immediately take it to the I.T. Student Helpdesk or have it looked at by a qualified individual.


Q: How can I get my e-mail?

A: In order to access the e-mail system at Misericordia University, you must first have a username and password for myMU. Once you have an account you can go to myMU and login with your credentials. You will see an email icon located under the LaunchPad section. If you have a smartphone, you can bring it to the I.T. Student Helpdesk and we will be happy to assist you with the setup of your e-mail.

Q: How do I report problems with my phone, myMU, e-mail, or cable TV service?

A: For any issues regarding your myMU, e-mail, Blackboard, cable TV, internet connection, computer or Student ID's contact the Student Helpdesk at x.8087 or visit Room 23 on the ground floor of Mercy Hall. You can also email us at restech@misericordia.edu

Q: What Cable Television services are provided?

There is a cable television jack located in each resident hall room. You will need to bring a coax cable with you that is 10 feet or longer. (If you have a cord that is shorter that 10 feet, it may be long enough). You can purchase a coax cable in the University bookstore or at any local retail store.

Visit www.zap2it.com to view a more detailed description of what is on. If you have never been on this site follow this simple steps; 1) In the Find Fast box, type in the zip code: 18612, 2) Click on Misericordia University, Dallas PA.

If you are living on campus and experience any trouble with your television such as channel(s) frozen, snowy picture, or only receiving a few channels, please contact the I.T. Student Helpdesk and let them know what station is having the issue.

As of July 2016, Misericordia University provides both Digital and High Def channels to our resident students. Analog stations will no longer be transmitted.You will need to ensure that you have a digital tuner in your television.If you need assistance please contact the I.T. Student Helpdesk


Q: How are wireless devices supported?

Misericordia University understands and will try to help students with other wireless devices including, Smartphones, Kindle, IPods, e-Readers, etc. Support for these devices are limited, however in most cases the I.T. Student Helpdesk can help students connect to our wireless network.

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