Web Services

The Web Services group is responsible for specific content on the web site as well as supporting nearly 150 users across campus.

Web Services primary role is to manage the University's effort in innovating and developing online marketing strategies while ensuring that content on the website is current and relevant to the intended audience.

Marketing Web Services provides general web site support for content and selected functions for a wide variety of Misericordia University departments. Marketing Web Services includes the web content coordinator, web content graduate assistant, and part-time student workers. Their primary role is to manage the University's effort in innovating and developing online marketing

strategies while ensuring that content on the website and in social media is current and relevant to the intended audience. This is accomplished through direct updates of web content and training of staff in other departments to enable them to manage their own web content. Web Services directly manages the main university homepage, using Finalsite, the university's content management system, as well as the front pages of the Center for Adult and Continuing Education web site and Admissions web site. Web Services also manages several elements of the Admissions recruitment software, Slate, and is the primary administrator for the university's content management system (Finalsite) and web governance suite (Siteimprove). Web Services maintains and directs the primary and alumni social media sites for the University. The University's Information Technology Department is a collaborating partner with Marketing Web Services and is responsible for maintaining most technical functions of the site, its host server and its operations.

Departmental Web Site Maintenance and Training

Due to the large amount of diverse content on our web site, each MU Department or service that has content on Misericordia's web site must have an employee designated to monitor and maintain that content. The Marketing Department is not responsible for the day-to-day updates for individual departments' web content. Most changes to the site can be done by departmental designees using MU's content management system. Marketing's Web Services will provide training on how to use the content management system and assist with advanced technical issues or direct the department to Information Technology for assistance. Failure to identify a web updater after multiple outreach has been made to leaders of a specific area may result in the removal of links from the website. Cases of extreme negligence may result in complete content removal from the website. Trainings on the content management system must be scheduled at least two weeks in advance.

All content changes completed by individual departments are submitted to Marketing and IT for review prior to going live on the site. Changes are reviewed to be sure they conform to brand standards for graphics, formatting and messaging. Outside of regular, reoccurring updates, it is imperative that any department seeking to make major structural changes to the navigation of a designated area, must first contact Web Services to schedule a meeting. Major changes to navigational subpages can potentially impact web traffic and/or user experience, so reviewing a careful and well thought out plan with Web Services prior to implementation is required.

Copy editing is a not service that Web Services or IT provides. It is the responsibility of the web updater to ensure that a submitted web update utilizes proper grammar and sentence structure in a way that is consistent throughout the site and accurately describes the event or new information in question.

As there is significant daily activity online, Marketing cannot guarantee same-day service for web updates but will address rush requests when possible on a case-by-case basis. Most web updates are approved within 24 to 48 hours, excluding weekends and holidays. Projects that require technical assistance by Marketing or IT staff may take longer to process. Questions concerning the content management system should be directed to Dave Pasquini at 570-674-1481, dpasquini@misericordia.edu, or Kyle Dooner at 570-674-8483, kdooner@misericordia.edu.

Campus Calendar

The Marketing Department oversees the University's web calendar (www.misericordia.edu/calendar) and maintains its functionality. The calendar is divided into numerous sub-calendars sorted both by subject matter and University organizations and departments. Marketing posts little content to the calendar directly. Calendar content is provided by numerous calendar liaisons on campus. Liaisons post content regarding campus events, important deadlines, and schedules. Liaisons should be interacting with others on campus to collect and post events. Content is approved by vice presidents, deans and other officials prior to appearing live in the calendar. Marketing provides calendar administration training to appropriate calendar liaisons and approvers. Trainings on the campus calendar must be scheduled at least two weeks in advance. Calendar content is not restricted to events for the general public. Postings regarding both internal and external events and deadlines that affect even modest sized groups should be considered for calendar posting. When in doubt, consider the University web calendar as a comprehensive tool for campus events and meetings, both large and small. Should you wish to post an event, please contact the calendar liaison most relevant to your post as defined by content area, your college, or division. For a current list of calendar liaisons, please contact Dave Pasquini at 570-674-1481, dpasquini@misericordia.edu, or Kyle Dooner at 570-674-8483, kdooner@misericordia.edu.