Student Help Desk

Misericordia University is committed to providing students with reliable technology support to help ensure a successful academic experience.

The Misericordia University's Information Technology (IT) Helpdesk is located on the first floor of the Mary Kintz Bevevino Library on the Misericordia University main campus. Students may receive assistance by visiting the Helpdesk in person, emailing restech@misericordia.edu, or calling 570-675-8087.

The IT Helpdesk is open Monday through Friday during the academic year. Hours of operation may vary during academic breaks, holidays, and summer sessions. Current Helpdesk hours are available on the University’s website.

The IT Helpdesk provides assistance with a variety of technology-related services, including: Wireless (Wi-Fi) connectivity, Computer hardware and software issues, myMU account access, University email, MU ID card support, Basic Blackboard assistance, Other University-supported technology services.

Requests for assistance are handled in the order they are received. The IT Helpdesk strives to respond to and resolve issues as quickly as possible, with many requests being resolved within one business day depending on the nature and complexity of the issue.

Students are provided the privilege of accessing the University’s network and Internet resources while enrolled at Misericordia University. Network access is available through both wired and wireless connections where applicable. The use of University technology resources is governed by University policies and Information Technology policies, procedures, and guidelines that are designed to provide a secure, reliable, and productive computing environment for all members of the University community.