Students and Parents FAQ's
Misericordia University's Information Technology Department is committed to supporting the learning experience for MU students. The university takes pride in providing excellent student services and support that meets or exceeds that of other institutions. Here are some commonly asked questions about IT at Misericordia University. Feel free to contact us directly with any other detailed questions. Also visit our Technology on Campus page for a list of our computer labs, classrooms and wireless access points.
Further Information on Technology at MU
Network Connectivity on Campus
Misericordia University offers wireless and wired connectivity on our campus. All the connections and computers are protected by Cisco ISE (Network Admission Control). Each device must be registered to our Cisco Devices Portal in order to gain full network access. Students are limited to registering five devices and need to have an updated antivirus program and system updates on their computer.
Click Here to Register your Devices for Network Access
Instructions for Network Access
You will need to register your devices for Network Access BEFORE you come to school. Students can register a maximum of five devices. Each device will need to be registered before it can connect to the Misericordia Wireless Network. Please scan the QR code listed above “IT Setup” to open the instructions on how to register and setup email on your devices. If you cannot scan the QR code, please click on this link I.T. SETUP INFO.PDF to open the document.
If you are a returning student, please remember to login to the Devices Portal to make sure that all your devices are registered correctly, with the right information. If your device is not working, we suggest you delete that device and re-register it on the Devices Portal. If you have a newer device, please remember to delete the old device and register the new device.
If you are a new incoming student, please make sure that you register all your devices before Convocation.
If you have any questions or run into any issues, please email the I.T. Student Helpdesk at email@example.com. Please make sure to include:
What device you are having an issue with
Where you are having an issue (building and room)
Your contact information (best number to reach you).
You can also call our office at 570-674-8087.
Dell Computer Partnership
Misericordia University has partnered with JourneyED and Microsoft to provide students with an option to purchase academic software at discounted prices or for free with a valid student credential. The Microsoft 365 suite is available for free to all valid Misericordia students, for as long as they are a currently enrolled student. Microsoft 365 is a subscription that includes Microsoft Office as well as several other applications. Administratively Misericordia has standardized on the office products (Word, Excel, etc.) and provides email services through this solution. Students, faculty, and staff are also provided Google applications for their use.
If you have any questions about these offers, please contact the I.T. Student Helpdesk
Malware/Adware Removal Programs
Click here to access Malwarebytes
Click here to access Malwarebytes Adware cleaner
Misericordia offers students the Google Apps for Education Suite which can be located on the MU portal.
If you need assistance with either of these software partners please contact the I.T. Student Helpdesk.
Commonly Asked Questions
- What is the myMU Portal?
- What is myMU Mobile?
- What is Blackboard?
- What is Respondus Monitor?
- What is the standard PC configuration?
- What software do I need on campus?
- Where can I get help in the labs?
- Student Printing in public labs?
- What technology is supported on campus?
- Is Microsoft 365 (Office 365) provided?
What is the myMU Portal?
A: myMU is Misericordia University's campus portal which provides access to online information and services throughout the university community. It is a customizable web site that allows users to organize and enhance access to web-based information.
myMU provides access to email, online calendars, virtual groups, campus news and events, campus services, and much more. It also provides access to Blackboard 9.1, Misericordia University's Online course learning management product .
Within myMU, students can access their grades, billing services and course schedules, register online, and other academic information.
Through myMU's announcements users can read campus and personal announcements. Users can pick up their email messages and access other information from the myMU's launchpad.
Students and Faculty can access their course information, schedules, grades and registration.
All users can view upcoming campus or student events, see important information that pertains only to their roles, such as, Staff can view Staff Council information, Faculty can see the latest Academic Meeting schedules.
When you log in to myMU you will see information pertinent to your role at Misericordia University.
myMU transforms to the changes and needs of the university. Therefore, information is actively changing.
myMU is a one-stop resource in finding a variety of information at Misericordia University and is available 24 hours a day, 7 days a week and can be accessed from any location as long as there is an internet connection and a browser available.
Should you have any questions or issues regarding myMU once in production you can contact the IT Help Desk at firstname.lastname@example.org or call (570) 674-8087.
What is myMU Mobile?
A: myMu Mobile is a free app that allows you to access events, news, athletics, class schedules, and much more. It is available for both Apple and Android devices via the iTunes store or Google Play.
Anyone can download the app, however you (MU Campus Community) have to log into the application using your username and password.
The app includes real time applications along with providing university information to the campus community. Keep up to date with the university's news and events at your fingertips.
myMU Mobile includes:
- Directory: Find MU Faculty and Staff in the directory list.
- MyCard: Access you meal card information and balances.
- Announcements: Access and view all Campus and Personal Announcements.
- Student Center: Check your courses , account and other information.
- Class Schedule: View key information about the courses you are taking.
- Course: Check the master schedule of classes for your course registration.
- Information: View student help desk information, access daily menus, MU local discounts, read the University news and newspaper.
For help please contact our Student Helpdesk at 570-674-8087.
What is Blackboard?
A: Blackboard is the learning management system (LMS) at Misericordia University. Blackboard facilitates online, hybrid, and web-enhanced teaching and learning formats. Blackboard provides discussion and chat areas, online whiteboard, quizzes, Web links, and other multimedia. All online courses are conducted on Blackboard, and many face-to-face classes use it to provide file access, communication, quizzes and tests, and assignment uploading. Most courses will be conducted in Blackboard Learn; select courses will be conducted in Blackboard Ultra.
Blackboard Learn and Ultra support the following browsers:
On Chrome 63+
on Firefox 57+
On Safari 12+ (Mac OS only)
In all Blackboard functions the Office of Teaching and Learning with Technology recommends the use of Google Chrome
Adobe Flash Player and updated Java are required on all browsers. Updates available at http://java.com/en/download/index.jsp
If you have questions please contact the Student Help Desk at (570)-674-8087 or email, email@example.com
What is Respondus Monitor?
A. Respondus Monitor is a companion application for LockDown Browser that uses webcam and video technology to prevent cheating during online exams. Respondus Monitor Requires the following:
Windows: 10, 8, 7 or
Mac: OS X 10.10 or higher
iOS: 7.0+ (iPad only).
Adobe Flash Player (bundled with the LockDown Browser installation)
Web camera (internal or external) & microphone
A broadband internet connection
What is the standard PC configuration?
A: Processor: 11th Gen Intel Core -i5-1135G7 or AMD Ryzen 5 5625U
Memory: 8gb or higher
Hard Disk: Laptop 1tb; 256gb Solid State Drive;
Desktop: 1tb; 256 SSD;
Tablet: recommend 512gb
Removable Storage Drives: External hard drive 2tb recommended; 32gb flash drive or higher; external CD-Rom drive.
Operating System: We only support the operating systems that are supported by the manufacturer.
Productivity Software: For Windows or Apple; or Office 365. We only support software that is supported by the manufacturer.
Internet Browser: Microsoft Edge, Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.
Please note: Microsoft Edge is not supported with Blackboard.
Antivirus: We recommended that an anti-virus program is installed and up to date. Windows Defender is built-in on every Windows 10 computer, and it updates automatically with Windows Updates.
Please note: Students should only install one antivirus program on their computer. Multiple antivirus programs can cause issues with your computer.
What software do I need on campus?
A: Every computer needs to be updated with the latest Operating System updates (Windows and Apple), along with having an updated anti-virus program. Installing a free malware cleanup program such as Malwarebytes is also recommended; this is not an anti-virus program.
If not previously purchased, Office 365 is available for free, to valid Misericordia students on both Windows and Apple devices.
Students that are using Blackboard, will need to use Google Chrome. This is the only supported browser by Blackboard. You may also need to install Respondus Lockdown Browser. The download file is on Blackboard via any class you are in. Please contact the I.T. Student Helpdesk by email at firstname.lastname@example.org if you have any questions.
Where can I get help in the labs?
Student Printing in public labs?
A: We have moved to be a more ecologically sound campus. By making everyone more conscious of paper consumption we hope to minimize waste and promote conservation. Students receive 300 sheets at no charge at the beginning of the fall and spring semesters. Any sheets remaining from the fall semester free quota will not carry over to the spring semester. Once a student runs out of their free quota they are required to purchase a minimum of 100 sheets for $3.00 to continue printing. Any purchased sheets will remain on the student's account until they are used. No refunds will be given for unused sheets.
Students using monochrome printers(black ink only) will have 1 sheet deducted from their available sheets.
A color laser printer is available on the 2nd floor of the library.
Students using the color printer will have 5 sheets deducted from their quota while printing in color and 3 for black ink only pages. Keep in mind that any color on a printed page will result in a 5 sheet reduction. A document that has both color and black ink only pages will be charged by the page. For example a 3 page document with color on one page and black ink only on the other 2 will cost the students 11 sheets (5+3+3).
Implemented in 2016: Students can print to any lab on campus from anywhere on campus.
For more information sign on to myMU and go to the Information Technology link under the Student Life tab. Then below IT Documents click on Printing FAQ (Saving Sheets).
What technology is supported on campus?
A: Devices that ARE supported on campus include:
Computers (Apple, Windows) * Phones and tablets (Apple, Android, Google and Microsoft) * Smart Televisions * Gaming systems * Streaming devices (Apple, Roku)
Devices that ARE NOT supported on campus include:
Network routers, switches, splitters, access points, and wireless printers. Google Home products, Google Chromecasts, and wi-fi LED lights are not permitted at this time.
*Each device must first be registered on the Devices Portal in order to gain network connectivity. Instructions on how to register each device, are located on the myMU Portal for all students (commuters and residents). * If you have any questions, please contact the I.T. Student Helpdesk.
Is Microsoft 365 (Office 365) provided?
A: Microsoft 365 is a subscription that includes Microsoft Office as well as several other applications. Misericordia provides this subscription to employees and students for their use while attending or employed at the university. Administratively Misericordia has standardized on the office products (Word, Excel, etc.) and provides email services through this solution.