Students and Parents FAQ's


Misericordia University's Information Technology Department is committed to supporting the learning experience for MU students. The university takes pride in providing excellent student services and support that meets or exceeds that of other institutions. Here are some commonly asked questions about IT at Misericordia University. Feel free to contact us directly with any other detailed questions. Also visit our Technology on Campus page for a list of our computer labs, classrooms and wireless access points.



Q: What is the myMU Portal?

A: myMU is Misericordia University's campus portal which provides access to online information and services throughout the university community. It is a customizable web site that allows users to organize and enhance access to web-based information.


Q: What is Blackboard?

A: Blackboard is the learning management system (LMS) at Misericordia University. Blackboard facilitates online, hybrid, and web-enhanced teaching and learning formats. Blackboard provides discussion and chat areas, online whiteboard, quizzes, Web links, and other multimedia. All online courses are conducted on Blackboard, and many face-to-face classes use it to provide file access, communication, quizzes and tests, and assignment uploading. Most courses will be conducted in Blackboard Learn; select courses will be conducted in Blackboard Ultra.


Blackboard Learn and Ultra support the following browsers:
On Chrome 63+
on Firefox 57+
On Safari 12+ (Mac OS only)

In all Blackboard functions the Office of Teaching and Learning with Technology recommends the use of Google Chrome

Adobe Flash Player and updated Java are required on all browsers. Updates available at

If you have questions please contact the Student Help Desk at (570)-674-8087 or email,



Q: What is Blackboard Collaborate Ultra?

A: Collaborate Ultra is the web-conferencing solution that Misericordia uses to conduct live and recorded classes over the Internet. Collaborate Ultra allows users to show documents, share screens, communicate orally and visually, and text chat. For best results please use headphones to listen or a headset with mic to listen and talk.

Collaborate Ultra works on tablets and smartphones as well through the Blackboard app, which can be downloaded from the Apple Store or Google Play.

Blackboard Collaborate Ultra requires Google Chrome as the browser, and in all Blackboard functions the Office of Teaching and Learning with Technology recommends the use of Google Chrome.


Misericordia University Online Learning Technical Specifications June 2019






Internet Connection Speed

56K Dialup

Broadband (DSL, Cable, T1)

Broadband minimum if instructor plans regular use of Collaborate Ultra or videos.

Audio/Visual Hardware

Soundcard w/mic and headphones

Headset, webcam

Headphones stop echo and feedback in Collaborate Ultra


Operating System


7, 10

Windows 8 not recommended


2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks





256MB of graphics memory


Mozilla Firefox 57 or later, Google Chrome 63 or later, Safari 12 or later.

Chrome current version

Not Supported AOL, Opera, Edge, I.E.



Java v.7(1.6)

Java v.7 or 8



Operating System

OSX 10.8

OSX 10.8 or later



Intel® Core™2 Duo 1.83 GHz

Intel I3 or greater



2 GB




Firefox 57

or later, Google Chrome 63 or later

Safari 12 or later


Not Supported AOL, Opera, IE


V 7 or 8

7 or 8


Other configurations may work but have not been tested, please consult the IT Help Desk for more info.

Suggested Webcams

Logitech QuickCam Connect (PC)

Logitech QuickCam Communicate STX (PC)

Logitech QuickCam Vision Pro (Mac)

iSight Camera (built into most modern Macs)

Suggested Headsets

Logitech ClearChat Style (PC)

Logitech ClearChat Pro USB (Mac or PC)


Q. What is Respondus Lockdown Browser?

A. Respondus Lockdown Browser is a customized browser that increases the security of test delivery in Blackboard. When students use Respondus LockDown Browser to access an exam, they are unable to print, copy, go to another URL, or access other applications. Respondus Lockdown Browser requires one of the following Operating Systems:

  • Windows: 10, 8, 7
  • Mac: OS X 10.10 to 10.13
  • iOS: 7.0+ (iPad only)

Q. What is Respondus Monitor:


A. Respondus Monitor is a companion application for LockDown Browser that uses webcam and video technology to prevent cheating during online exams. Respondus Monitor Requires the following:

Windows: 10, 8, 7 or

Mac: OS X 10.10 or higher

iOS: 7.0+ (iPad only).

Adobe Flash Player (bundled with the LockDown Browser installation)

Web camera (internal or external) & microphone


A broadband internet connection



Q. What is Google Drive/G Suite?

A.G Suite is an ecology of digital tools from Google designed to host and distribute digital documents, communication, and collaboration through cloud-based technology. The core components are Drive (storage) and Docs/Sheets/Slides (similar to Microsoft Word, Excel, and Powerpoint).


Q. How do I access G Suite?

A:Log onto myMU and use the icon for Google Apps on the launchpad (found under the myMU tab). On smartphone and tablet devices with the Google Drive app installed, you will need to add your Misericordia University Google account ( to the app’s account list.


Q: What is the standard PC configuration?

A: Processor: 7th generation Intel core i5-7200u or higher; AMD rizen 5-2600 or higher

Memory: 8gb or higher
Hard Disk: Laptop 1tb; 256 Solid State Drive; Desktop: 1tb, 128 SSD

Network: 802.11ac.
Removable Storage Drives: External hard drive 1tb recommended; 8gb flash drive or higher; external CD-Rom drive.
Operating System: We only support the operating systems that are supported by the manufacturer.
Productivity Software: For Windows or Apple; Microsoft Office 2016 or Office 365. We only support software that is supported by the manufacturer.

Internet Browser: Microsoft Edge, Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.

Please note: Microsoft Edge is not supported with Blackboard.

Antivirus: We recommended that an anti-virus program is installed and up to date. Windows Defender is built-in on every Windows 10 computer, and it updates automatically with Windows Updates.

Please note: Students should only install one antivirus program on their computer. Multiple antivirus programs can cause issues with your computer.

Please note: Chrome books do not have the supported OS for Respondus Lockdown Browser & Respondus Monitor.



Q: What software do I need on campus?

A: Every computer should be up to date with all the latest Windows updates, along with an up-to-date anti-virus program. We also encourage you to have Malwarebytes installed. This is a free malicious software removal program, not an anti-virus program. If you need Microsoft Office, it is available through Misericordia University to all valid students for free. This program is available for PC or Mac. Eligibility is processed by entering a valid myMU account and is monitored by Microsoft. Please contact the I.T. Student Helpdesk by emailing if you have any questions about Office 365 or any other software.



Q: Where can I get help in the labs?

A: For all issues there are professional staff and work study students available to answer your questions. Contact information is posted in each lab.


Q. Student Printing in public labs?

A: We have moved to be a more ecologically sound campus. By making everyone more conscious of paper consumption we hope to minimize waste and promote conservation. Students receive 300 sheets at no charge at the beginning of the fall and spring semesters. Any sheets remaining from the fall semester free quota will not carry over to the spring semester. Once a student runs out of their free quota they are required to purchase a minimum of 100 sheets for $3.00 to continue printing. Any purchased sheets will remain on the student's account until they are used. No refunds will be given for unused sheets.

Students using monochrome printers(black ink only) will have 1 sheet deducted from their available sheets.

A color laser printer is available on the 2nd floor of the library.

Students using the color printer will have 5 sheets deducted from their quota while printing in color and 3 for black ink only pages. Keep in mind that any color on a printed page will result in a 5 sheet reduction. A document that has both color and black ink only pages will be charged by the page. For example a 3 page document with color on one page and black ink only on the other 2 will cost the students 11 sheets (5+3+3).

Implemented in 2016: Students can print to any lab on campus from anywhere on campus.

For more information sign on to myMU and go to the Information Technology link under the Student Life tab. Then below IT Documents click on Printing FAQ (Saving Sheets).



Q: Why is the Internet slow?

A: During peak times the university's network can experience congestion. The more people that are on the network, the slower your response time will be. Also, the Network Department prioritizes the bandwidth to individual websites to insure educational sites are given higher priority. Along with this, computer viruses also take a toll on this issue. When people move from a home network to a university network, which supports many more users, there is a much greater risk that your computer will be targeted by a virus. The virus then takes up network resources that would otherwise be available for students.

Please contact the I.T. Student Helpdesk (extension 8087 or off campus 570-674-8087) to report any issues or the appearance of slow Internet so it can be addressed as quickly as possible.


Q: I have my own computer can I get support?

A: The I.T. Student Helpdesk assists with issues students may have. Examples include computer, network, myMU, e-mail, Blackboard (tier 1), hardware and software issues. The office is located on the ground floor of Mercy Hall room 25 on the University’s main campus. The hours the physical Helpdesk will be open are:

The IT Student Help Desk physical hours of operation are Monday through Friday from 9:00am to 6:00pm. After hours support is available outside these hours and/or when the University is closed to provide service 24x7x365.

IT Student Helpdesk Physical hours of Operation

Monday – Friday: 9:00am – 6:00pm

*Hours may be affected based on student staffing.


The I.T. Student Helpdesk may be contacted:


  • Via local phone number: (570)-674-8087
  • Via toll-free phone number: 1-866-983-0169
  • Via email:


Q. What technology should I bring and not bring to campus as a resident student?

A: Bring:

  • Peripherals (monitor, keyboard, mouse speakers, etc.).
  • Original system recovery media for your computer
  • Digital television
  • An up-to-date Anti-virus program.
  • Cat-6 Ethernet cable for internet access (can be found in the University bookstore or from retail stores) or a wireless card (802.11n).
  • Surge protectors/extensions/multipliers.
  • Flash Drive, external hard drive.
  • A Roku device for streaming live television contact (RESIDENT STUDENTS ONLY).


Do not Bring:


Network routers, switches, splitters, access points, wireless printers, a are not permitted on campus. This is against University Policy and offenders may have Internet privileges etc. revoked. Google Home products, Google Chromecasts and Wireless printers are not supported on our University network at this time.




Q: How can I help keep my computer safe, secure and less vulnerable to attacks?

A: Keeping your computer up-to-date with the latest Windows patches and security updates will be beneficial in keeping your computer safe. We recommend a couple of software programs that can be installed (for free) on any PC or Mac, to help remove spyware and ransomware. Malwarebytes is a more in-depth scanning program that helps to protect your computer from advanced threats, fake and infected websites, stops ransomware, etc. Adwcleaner is a program owned by Malwarebytes and works with Windows PC's and Mac's. This program helps to remove adware and other unwanted programs from running on your computer. Other things that you can do:do not give out or share passwords; be mindful of the emails you open and links that are clicked on.





Q: What Cable Television services are provided?



A:In the Fall of 2019, Misericordia University has partnered with Xfinity to stream live television and thousands of Xfinity On-Demand shows and movies for RESIDENT
STUDENTS ONLY. You are able to stream to your computer and mobile devices such as Apple, Android, Kindle, that are connected to the student network, along with using a Roku to connect to your television.
Each resident will be provided the ability to stream content to one device at a time and will utilize credentials to login to over 90 TV Everywhere apps, when off-campus.
New Features (for Resident Students only):
Streaming services will be free-of-charge for popular stations. Ability to stream live television to your MU networked devices supported by Xfinity.
Resident students will receive 20 hours of recording storage via Cloud DVR Resident students can watch and record two shows at once with Cloud DVR Residents will have access to Xfinity On-Demand shows and movies.
Residents will have access to download and watch even when offline. Residents can purchase premium channels, the Sports Entertainment package, and more one an individual basis directly from Xfinity. Support will include:
Wi-Fi and network support through the I.T. Student Helpdesk Community account representative at Comcast who will be focused on your account.
A dedicated call center team for billing questions (if a premium service is purchased).


Q: How are wireless devices supported?



A: Misericordia University understands and will try to assist students with other wireless devices including smartphones, Kindle's, iPod's, e-Readers, etc. Support for these devices are limited. Devices must be registered by the student first, before trying to connect. At this current time, we do not support Google Chromecast ,Google Home products or Wireless printers.








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