Students and Parents FAQ's
Misericordia University's Information Technology Department is committed to supporting the learning experience for MU students. The university takes pride in providing excellent student services and support that meets or exceeds that of other institutions. Here are some commonly asked questions about IT at Misericordia University. Feel free to contact us directly with any other detailed questions. Also visit our Technology on Campus page for a list of our computer labs, classrooms and wireless access points.
Q: What is the myMU Portal?
A: myMU is Misericordia University's campus portal which provides access to online information and services throughout the university community. It is a customizable web site that allows users to organize and enhance access to web-based information.
Q: What is Blackboard?
A: Blackboard is the learning management system (LMS) at Misericordia University. Blackboard facilitates online, hybrid, and web-enhanced teaching and learning formats. Blackboard provides discussion and chat areas, online whiteboard, quizzes, Web links, and other multimedia. All online courses are conducted on Blackboard, and many face-to-face classes use it to provide file access, communication, quizzes and tests, and assignment uploading. Most courses will be conducted in Blackboard Learn; select courses will be conducted in Blackboard Ultra.
Blackboard Learn and Ultra support the following browsers:
On Chrome 63+
on Firefox 57+
On Safari 12+ (Mac OS only)
In all Blackboard functions the Office of Teaching and Learning with Technology recommends the use of Google Chrome
Adobe Flash Player and updated Java are required on all browsers. Updates available at http://java.com/en/download/index.jsp
If you have questions please contact the Student Help Desk at (570)-674-8087 or email, email@example.com
Q: What is Blackboard Collaborate Ultra?
A: Collaborate Ultra is the web-conferencing solution that Misericordia uses to conduct live and recorded classes over the Internet. Collaborate Ultra allows users to show documents, share screens, communicate orally and visually, and text chat. For best results please use headphones to listen or a headset with mic to listen and talk.
Collaborate Ultra works on tablets and smartphones as well through the Blackboard app, which can be downloaded from the Apple Store or Google Play.
Blackboard Collaborate Ultra requires Google Chrome as the browser, and in all Blackboard functions the Office of Teaching and Learning with Technology recommends the use of Google Chrome.
Misericordia University Online Learning Technical Specifications June 2019
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Internet Connection Speed
Broadband (DSL, Cable, T1)
Broadband minimum if instructor plans regular use of Collaborate Ultra or videos.
Soundcard w/mic and headphones
Headphones stop echo and feedback in Collaborate Ultra
Windows 8 not recommended
2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
256MB of graphics memory
Mozilla Firefox 57 or later, Google Chrome 63 or later, Safari 12 or later.
Chrome current version
Not Supported AOL, Opera, Edge, I.E.
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Java v.7 or 8
OSX 10.8 or later
Intel® Core™2 Duo 1.83 GHz
Intel I3 or greater
or later, Google Chrome 63 or later
Safari 12 or later
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Not Supported AOL, Opera, IE
V 7 or 8
7 or 8
Other configurations may work but have not been tested, please consult the IT Help Desk for more info.
Logitech QuickCam Connect (PC)
Logitech QuickCam Communicate STX (PC)
Logitech QuickCam Vision Pro (Mac)
iSight Camera (built into most modern Macs)
Logitech ClearChat Style (PC)
Logitech ClearChat Pro USB (Mac or PC)
Q. What is Respondus Lockdown Browser?
A. Respondus Lockdown Browser is a customized browser that increases the security of test delivery in Blackboard. When students use Respondus LockDown Browser to access an exam, they are unable to print, copy, go to another URL, or access other applications. Respondus Lockdown Browser requires one of the following Operating Systems:
- Windows: 10, 8, 7
- Mac: OS X 10.10 to 10.13
- iOS: 7.0+ (iPad only)
Q. What is Respondus Monitor:
A. Respondus Monitor is a companion application for LockDown Browser that uses webcam and video technology to prevent cheating during online exams. Respondus Monitor Requires the following:
Windows: 10, 8, 7 or
Mac: OS X 10.10 or higher
iOS: 7.0+ (iPad only).
Adobe Flash Player (bundled with the LockDown Browser installation)
Web camera (internal or external) & microphone
A broadband internet connection
Q. What is Google Drive/G Suite?
A.G Suite is an ecology of digital tools from Google designed to host and distribute digital documents, communication, and collaboration through cloud-based technology. The core components are Drive (storage) and Docs/Sheets/Slides (similar to Microsoft Word, Excel, and Powerpoint).
Q. How do I access G Suite?A:Log onto myMU and use the icon for Google Apps on the launchpad (found under the myMU tab). On smartphone and tablet devices with the Google Drive app installed, you will need to add your Misericordia University Google account (firstname.lastname@example.org) to the app’s account list.
Q: What is the standard PC configuration?
A: Processor: Intel N3060 or higher; 7th Generation Intel Core i3 7100u
Memory: 4 GB of memory or higher.
500gb or higher (laptop); 1tb or higher (desktop).
Removable Storage Drives: CD-RW/DVD+RW or CD-RW/DVD-ROM combo
Operating System: We only support the operating systems that are supported by the manufacturer.
Productivity Software: For Windows or Apple; Microsoft Office 2010, 2013, 2016 or Office 365. We only support software that is supported by the manufacturer.
Internet Browser: Microsoft Edge, Internet Explorer, Mozilla Firefox, Google Chrome, or Safari.
Antivirus: We recommended that an anti-virus program is installed and up-to-date.Windows Defender is built-in on every Windows 10 computer, and it updates automatically with Windows Updates.
NOTE: Students should only install one antivirus program on their computer. Multiple antivirus programs can cause issues with your computer.
Please note: Chrome books do not have the supported OS for Respondus Lockdown Browser & Respondus Monitor
Q: What software do I need on campus?
A: Every computer should be up-to-date with all of the latest Windows updates, along with an up-to-date anti-virus program. If you need Microsoft Office, it is available through Misericordia University to all valid students for free. This program is available for PC or Mac. Eligibility is processed by entering a valid myMU account and is monitored by Microsoft. Please contact the I.T. Student Helpdesk by emailing email@example.com if you have any questions about Office 365 or any other software.
Q: Where can I get help in the labs?
A: For all issues there are professional staff and work study students available to answer your questions. Contact information is posted in each lab.
Q. Student Printing in public labs?
A: We have moved to be a more ecologically sound campus. By making everyone more conscious of paper consumption we hope to minimize waste and promote conservation. Students receive 300 sheets at no charge at the beginning of the fall and spring semesters. Any sheets remaining from the fall semester free quota will not carry over to the spring semester. Once a student runs out of their free quota they are required to purchase a minimum of 100 sheets for $3.00 to continue printing. Any purchased sheets will remain on the student's account until they are used. No refunds will be given for unused sheets.
Students using monochrome printers(black ink only) will have 1 sheet deducted from their available sheets.A color laser printer is available on the 2nd floor of the library.
Students using the color printer will have 5 sheets deducted from their quota while printing in color and 3 for black ink only pages. Keep in mind that any color on a printed page will result in a 5 sheet reduction. A document that has both color and black ink only pages will be charged by the page. For example a 3 page document with color on one page and black ink only on the other 2 will cost the students 11 sheets (5+3+3).
New Fall 2016: Students can print to any lab on campus from anywhere on campus.
Q: Why is the Internet slow?
A: During peak times the university's network can experience congestion. The more people that are on the network, the slower your response time will be. Also, the Network Department prioritizes the bandwidth to individual websites to insure educational sites are given higher priority. Along with this, computer viruses also take a toll on this issue. When people move from a home network to a university network, which supports many more users, there is a much greater risk that your computer will be targeted by a virus. The virus then takes up network resources that would otherwise be available for students.
Please contact the I.T. Student Helpdesk (extension 8087 or off campus 570-674-8087) to report any issues or the appearance of slow Internet so it can be addressed as quickly as possible.
Q: I have my own computer can I get support?
A: The I.T. Student Helpdesk provides assistance with issues student may have with, including (computer, network, myMU, e-mail, Blackboard (first line), cable television, and phone support). The office is located on the ground floor of Mercy Hall room 25. During the Fall and Spring academic semesters hours of operation are:
Monday – Thursday 9:00AM – 8:30PM*
Friday 9:00AM – 6:30PM*
Saturday11:00AM – 4:00PM*
Sunday Noon – 4:00PM*
*Hours maybe effected based on student staffing.The I.T. Student Helpdesk can be contact via phone at 570-674-8087 or email at firstname.lastname@example.org.
Summer hours are announced at the close of the Spring Semester. It is the goal of the I.T. Student Helpdesk to align the hours with student needs.
Q. What technology should I bring and not bring to campus as a resident student?
- Peripherals (monitor, keyboard, mouse speakers, etc.).
- Office Productivity software (Microsoft Office).
- Original system restore disks for your computer (These disks either come with your computer or the manufacturer require you make your own restore disks. If so, make sure to create these disks when you get your computer).
- Television and coaxial cable (minimum 10 feet),
- An up-to-date Antivirus program.
- Cat-6 Ethernet cable for internet access (can be found in the University bookstore or from retail stores) or a wireless card (802.11n).
- Surge protectors/extensions/multipliers.
- Flash Drive, external hard drive.
Do not Bring:
- Routers, switches, splitters, access points, wireless printers or any other network devices are not permitted on campus. This is against University Policy and offenders may have Internet privileges etc. revoked.
Q: How can I help keep my computer safe, secure and less vulnerable to attacks?
A: Keeping your computer up-to-date with the latest Windows patches and security updates will be beneficial in keeping your computer safe. We recommend a couple of software programs that can be installed (for free) on any PC or Mac, to help remove spyware and ransomware. Malwarebytes is a more in-depth scanning program that helps to protect your computer from advanced threats, fake and infected websites, stops ransomware, etc. Adwcleaner is a program owned by Malwarebytes and works with Windows PC's and Mac's. This program helps to remove adware and other unwanted programs from running on your computer. Other things that you can do:do not give out or share passwords; be mindful of the emails you open and links that are clicked on.
Q: What Cable Television services are provided?
There is a cable television jack located in each resident hall room. You will need to bring a coax cable with you that is 10 feet or longer. (If you have a cord that is shorter that 10 feet, it may be long enough). You can purchase a coax cable in the University bookstore or at any local retail store.
If you are living on campus and experience any trouble with your television such as channel(s) frozen, snowy picture, or only receiving a few channels, please contact the I.T. Student Helpdesk and let them know what station is having the issue.
As of July 2016, Misericordia University provides both Digital and High Def channels to our resident students. Analog stations will no longer be transmitted. You will need to ensure that you have a digital tuner in your television. If you need assistance please contact the I.T. Student Helpdesk.
Q: How are wireless devices supported?
A: Misericordia University understands and will try to help students with other wireless devices including smartphones, Kindle's, iPod's, e-Readers, etc. Support for these devices are limited, however in most cases, the I.T. Student Helpdesk can help students connect the device to our wireless network. At this current time, we do not support Google Chromecast.